Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. 

Samples

From time to time, we may offer a professional sampling program (the “Sampling Program”) for qualified professionals such as physicians, clinics, hospitals, school nurses, athletic trainers, pharmacies, and other licensed or credentialed healthcare or health-adjacent professionals (collectively, “Qualified Professionals”).

Participation in the Sampling Program is entirely at our discretion. We reserve the right, in our sole judgment, to determine who qualifies for participation, whether to provide samples, which products to provide as samples, the quantity of samples, and the timing and method of shipment. We may modify, suspend, or terminate the Sampling Program at any time without notice.

Samples made available through the Sampling Program are intended solely for professional evaluation and/or distribution to patients, students, or clients as appropriate under applicable laws and professional standards. Samples are not for resale, may not be listed or sold on any online marketplace or retail site, and may not be exchanged for value of any kind.

We only ship samples to verifiable professional or institutional addresses (for example, a clinic, hospital, school, training facility, or pharmacy). We do not ship samples to residential or home addresses. By applying for samples, you represent and warrant that: (a) the information you provide is accurate and complete; (b) you are a Qualified Professional or are acting on behalf of a Qualified Professional with authority to request and receive samples; and (c) the shipping address you provide is a legitimate professional or institutional address.

By applying for or accepting samples, you expressly agree that Nampons LLC may use the contact information you provide (including email address, mailing address, and phone number) to send you marketing communications, promotional offers, educational materials, surveys, and other information about Nampons products and services. You acknowledge that such application constitutes your affirmative opt-in to receive marketing communications from us, subject to your right to opt out at any time as described in our Privacy Policy and any applicable marketing-related terms (including our SMS Permissions, where applicable).

Samples are provided “as is” for evaluation and professional use only and do not constitute medical advice. You are solely responsible for determining the appropriateness of the samples for any particular patient, student, or use case, and for ensuring that all use, handling, storage, and distribution of the samples complies with applicable laws, regulations, institutional policies, and standards of care.

To the fullest extent permitted by law, Nampons LLC and its affiliates, officers, directors, employees, and agents shall have no liability for any injury, loss, damage, claim, or expense of any kind arising out of or related to: (a) your request for, receipt of, use of, or inability to use any samples; (b) any use, misuse, or off-label use of the samples by you or any third party; (c) your failure to follow product instructions, warnings, or contraindications; or (d) your failure to comply with applicable laws, regulations, or professional standards in connection with the samples. All limitations of liability, disclaimers of warranties, and indemnification obligations set forth elsewhere in these Terms of Service apply equally and in full force to all samples provided through the Sampling Program.